Rights & Responsibilities

[section=RIGHTS]
You have the right to exercise control and choice when you use services or supports. You also have the right to dignity of risk and to be free from discrimination or harm.

OUTCOME IN ACTION: I can make choices about the services and supports I use, and how I use them. When I use a service or support, I am respected and safe.

[endsection]

[section=PARTICIPATION AND INCLUSION]

You have the right to participate in your chosen community. You also have the right to decide how you have contact with family, friends and community.

OUTCOME IN ACTION: I follow my interests, with the support of my services, family, friends, carers or advocates. I use services and supports which build on my strengths and support me to reach my life goals.

[endsection]

[section=INDIVIDUAL OUTCOME]

You have the right to lead and direct decisions about your life and how the services you use can support me.

OUTCOME IN ACTION: I have a range of ways to speak up about my supports and services and play an active role in working out how things will improve.

[endsection]

[section=FEEDBACK AND COMPLAINTS]

You have the right and freedom to give positive and negative feedback about all aspects of your supports and services. You also have the right to independent advice and support to provide feedback or make a complaint when you need it.

OUTCOME IN ACTION: I know how to access independent support and advice when providing feedback or making a complaint.

[endsection]

[section=ACCESS TO SERVICES]

You have the right to access services based on fair and equal and transparent criteria, and support for referral when a service is not available.

OUTCOME IN ACTION: I understand what the service offers. Access to the service is fair and equal and I am supported with other options when I can’t access a service.

[endsection]

[section=SERVICE MANAGEMENT]

You have the right to services and supports that are effectively managed, regularly reviewed, accountable and contemporary.

OUTCOME IN ACTION: My strengths and needs are effectively supported through soundly managed services.

[endsection]