Our Service Commitment

Feedback and Complaints Process

We welcome your feedback whether it is a concern, a complaint or a compliment about our service. The information collected as a result of your feedback will help us to improve our service design and service delivery. You can provide your feedback by firstly discussing with our client service manager about what is working well and what needs improvement. This can be done by contacting us at 0423 717 218 or via email at service@sydneycarepartners.com.au.

If you are not satisfied with our response after talking to a  senior manager, you may wish to contact:

  • Ombudsman Office (NSW) at (02) 9286 1000
  • Australian Human Rights Commission at 1300 656 419
  • Aged Care Complaints Scheme1800 550 552
  • Disability Complaints Service at 1800 422 015

 

Privacy and Confidentiality

Sydney Care Partners recognise and respect your right to privacy and confidentiality. The information collected will only be used for its administrative and service delivery purposes. Your information will be kept private. Sydney Care Partners will, at all times, operate according to the requirements of applicable privacy legislation by the Australian Privacy Principles as set out in the Commonwealth Privacy Act 1988.

If you wish to make a complaint regarding the way in which we have handled your information you may do so by requesting to talk to the our Senior Manager at 0414 758 200 or contacting the Office of the Australian Information Commissioner.